We founded Duende with one goal in mind; giving our customers a fair, rewarding, and enjoyable shopping experience.

RETURN POLICY

*  You can only return your order while your shipping courier is still on your doorstep.

*  Open your package and try it on before paying, if you ordered the wrong size, send it back with the courier and pay the shipping fees.

!   PLEASE check our size chart before ordering.

!   PLEASE avoid any stains when trying on our products.

HOW TO WASH:

*  Turn the t-shirt, hoodie, or sweatshirt inside out when washing.

*  Use low-temperature or cold-wash settings. 

!   PLEASE DON'T use boiling settings when washing our products.

EXCHANGE POLICY

*  If you'd like to exchange your order, it's easier to return it, then place another order.

DAMAGES

*  Don't accept your order if you receive it dirty or torn. 

*  Send it back with our courier, contact us and we'll gladly send you a new order.